SHIPPING POLICY

Processing & Production

Shipping time begins after the order has been completed and is ready to ship, not when the order is initially placed.

Custom orders require production time before they can be shipped.

Customers will receive shipping information or tracking information when applicable.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout or when placing their order.

Simple Expressions is not responsible for packages shipped to an incorrect address provided by the customer.

If a package is returned to Simple Expressions because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Shipping Delays

Once a package has been handed over to the shipping carrier, Simple Expressions does not control the carrier's delivery schedule.

Shipping delays may occur because of:

• Weather

• Holidays

• Carrier delays

• Incorrect addresses

• Lost or delayed packages

• High shipping volumes

• Other circumstances outside the control of Simple Expressions

Carrier delays do not automatically qualify an order for a refund.

Lost or Stolen Packages

Simple Expressions is not responsible for packages marked as delivered by the shipping carrier but that are reported missing or stolen afterward.

Customers should first contact the shipping carrier and check with household members, neighbors, building management, or the delivery location.

If the package is confirmed lost while in transit, Simple Expressions will work with the customer and/or shipping carrier to determine the appropriate next steps.

Local Pickup

For orders offered with local pickup, customers are responsible for picking up their order within the communicated pickup timeframe.

Additional arrangements may be required for orders that are not picked up within the designated timeframe.