Refund policy

SIMPLE EXPRESSIONS

Return Policy, Terms of Service & Shipping Policy

Effective Date: September 24, 2026

Thank you for supporting Simple Expressions! Every item is carefully handmade and/or customized specifically for each customer. Because our products are personalized and made to order, please review the following policies before placing your order.

RETURN & REFUND POLICY

Custom & Personalized Items

ALL CUSTOM-MADE, PERSONALIZED, AND MADE-TO-ORDER ITEMS ARE FINAL SALE.

Because your item is created specifically for you, Simple Expressions does not accept returns, exchanges, cancellations, or refunds for custom-made or personalized items due to a change of mind, incorrect size selected by the customer, incorrect spelling/name provided by the customer, or simply no longer wanting the item.

Please carefully review all information submitted with your order before payment, including:

  • Names and spelling

  • Dates

  • Jersey numbers

  • Sizes

  • Colors

  • Images/photos

  • Design selections

  • Quantity

  • Shipping address

Once an order has entered production, changes may not be possible.

Damaged, Defective, or Incorrect Items

Customer satisfaction is important to Simple Expressions. If you receive an item that is:

  • Damaged during shipping

  • Defective due to a production issue

  • Significantly different from the approved design

  • The wrong item due to an error made by Simple Expressions

please contact us within 48 hours of delivery.

Customers should provide clear photos of the item, packaging, and shipping label so that the issue can be reviewed.

If the issue is determined to be the result of an error by Simple Expressions, we may offer a replacement or another appropriate resolution.

Customer-Provided Information

Simple Expressions is not responsible for errors resulting from information provided by the customer, including misspelled names, incorrect dates, incorrect sizes, incorrect colors, incorrect jersey numbers, or incorrect images.

Customers are responsible for reviewing and approving their order information before production.

Refunds

Refunds are not provided for custom-made or personalized items except where required by applicable law or when Simple Expressions determines that a refund is an appropriate resolution for an error made by the business.